Privacy Policy

1. Introduction

M K Pro Services ("we," "us," "our," or "M K Pro") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit mkproservices.com, contact us, or engage our IT consulting and managed services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

• Contact information (name, email address, phone number, company name, job title)
• Business information (industry, company size, current IT environment, technical requirements)
• Communications (messages submitted through our website, emails, voicemails, support requests)
• Payment and billing information (processed securely through our third-party payment processor; we do not store full payment card details on our servers)
• Service request and project details

B. Client System Information (During Active Engagements)

When clients formally engage us for IT services, we may have authorized access to:

• Network configurations, topology, and infrastructure data
• System logs, diagnostic information, and performance metrics
• User account credentials (handled under least-privilege access principles)
• Business data residing on systems we manage, monitor, or migrate
• Backup data, recovery records, and security event logs

All such information is treated as strictly confidential and handled in accordance with the applicable engagement agreement, industry best practices, and any applicable laws (including HIPAA for healthcare clients).

C. Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and approximate geographic location
• Device information (browser type, operating system, screen resolution)
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, schedule consultations, and provide quotes
• Deliver IT services and fulfill our contractual obligations
• Process payments, issue invoices, and manage accounts
• Communicate with you about projects, updates, support, and changes to our services
• Send marketing and educational communications (with your consent, with the option to opt out)
• Comply with legal and regulatory obligations
• Detect, prevent, and respond to fraud, security incidents, and unauthorized activity
• Improve our website, services, and customer experience

4. SMS Communications and TCPA Compliance

By providing your phone number and consenting to SMS communications, you agree to receive text messages from M K Pro Services regarding your inquiry, project updates, scheduling, and occasional marketing.

• Message frequency varies based on your engagement with us
• Message and data rates may apply per your mobile carrier
• Reply STOP to unsubscribe at any time
• Reply HELP for assistance, or text HELP to (470) 737-4370

We do not share your phone number with third parties for their marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: Payment processors (Stripe), CRM and marketing automation platforms (GoHighLevel), website and email hosting providers, and cloud infrastructure providers (AWS, Microsoft Azure, Google Cloud) — all bound by confidentiality and data processing agreements
• Legal compliance: When required by law, subpoena, court order, or valid government request
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, with appropriate confidentiality protections
• Subcontractors and partners: Vetted partners working on your engagement under appropriate confidentiality agreements
• With your consent: Any other sharing will be done only with your explicit permission

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Access controls, multi-factor authentication, and least-privilege principles
• Regular security audits and vulnerability assessments
• Employee confidentiality agreements and security training
• Documented incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected parties and applicable regulatory authorities in accordance with applicable laws — including the GDPR's 72-hour notification requirement and applicable U.S. state breach notification laws.

8. Healthcare Clients and HIPAA

For clients operating in the healthcare industry, M K Pro Services may operate under a Business Associate Agreement (BAA) when handling Protected Health Information (PHI). HIPAA-covered services are governed by the executed BAA in addition to this Privacy Policy. In the event of any conflict between the BAA and this Policy regarding PHI, the BAA controls.

9. Your Privacy Rights

For EU/UK Residents (GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

For California Residents (CCPA/CPRA)

You have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights
• Limit use of sensitive personal information

To exercise any of these rights, contact us using the information at the bottom of this Policy.

10. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this Policy
• Comply with legal, accounting, tax, and regulatory obligations
• Resolve disputes and enforce our agreements

Client engagement records are typically retained for seven (7) years after the conclusion of the engagement. Marketing communication data is retained until you opt out or request deletion.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Maintain session functionality and remember your preferences
• Analyze website traffic and user behavior
• Deliver relevant content

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

13. Children's Privacy

Our services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can delete it.

14. International Data Transfers

M K Pro Services is based in the United States. If you access our website or services from outside the U.S., your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email (where we have an email address on file) or by posting a prominent notice on our website. The "Last Updated" date at the top of this policy reflects the latest revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

16. Contact Us

For privacy-related questions, requests, or to exercise any of your rights: